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C2) Principles & methods of conflict resolution

Prof. Dr. Gabriele Schäfer (HS Bremen): Principles and methods of conflict Resolution (Wednesday, 22nd, 10-12:30)

This workshop will focus on conflict and conflict resolution in the context of inter-personal communication. Participants will learn about different explanations for conflict generation, the importance of values, attitudes and beliefs in conflict situations, communication options in conflict situations, types of conflict and conflict resolution strategies. Furthermore they will apply these principles in simulation exercises.